AI vendors and your data

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146 vendors · 427 answers

Privacy Policy changed Runable, Nov 9, 2026

Runable · Nov 9, 2026 · 13 added, 3 removed · seen by the weekly check

The pageAll Runable terms
  1. Added: Shopify : Connecting a Shopify store is covered in Shopify Store Data below
  2. Added: When you connect a Google account to Runable for Meet, through the Google Workspace connector (Gmail, Drive, Calendar, Docs, Sheets, Slides, Forms, and Tag Manager), when exporting a file to Google Drive, or by connecting your Google Ads account, we access only the data permitted by the scopes you grant. Runable's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements (see https://developers.google.com/terms/api-services-user-data-policy ). For Google user data, the terms in this section control over any more general language elsewhere in this Privacy Policy. Specifically:
  3. Added: Scopes we request : Google Workspace connections include the identity scopes openid , email , and profile to identify the connected account. Depending on the services you connect, Runable requests Gmail ( gmail.modify ); Drive ( drive ); Sheets ( spreadsheets ); Docs ( documents ); Calendar ( calendar.calendarlist.readonly , calendar.events , and calendar.events.freebusy ); Slides ( presentations ); Forms ( forms.body and forms.responses.readonly ); and Tag Manager ( tagmanager.readonly or tagmanager.edit.containers ). File exports use drive.file to create, open, edit, export, and delete only files used with Runable. Meet uses calendar.events to display upcoming events and add the Runable notetaker to meetings you choose. We request only the minimum scopes necessary and never access Google data outside the scopes you grant
  4. Removed: When you connect a Google account to Runable for Meet, through the Google Workspace connector (Gmail, Drive, Calendar, Docs, Sheets, Slides, and Forms), when exporting a file to Google Drive, or by connecting your Google Ads account, we access only the data permitted by the scopes you grant. Runable's use and transfer to any other app of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements (see https://developers.google.com/terms/api-services-user-data-policy ). For Google user data, the terms in this section control over any more general language elsewhere in this Privacy Policy. Specifically:
  5. Removed: Scopes we request : Google Workspace connections include the identity scopes openid , email , and profile to identify the connected account. Depending on the services you connect, Runable requests Gmail ( gmail.modify ); Drive ( drive ); Sheets ( spreadsheets ); Docs ( documents ); Calendar ( calendar.calendarlist.readonly , calendar.events , and calendar.events.freebusy ); Slides ( presentations ); and Forms ( forms.body and forms.responses.readonly ). File exports use drive.file to create, open, edit, export, and delete only files used with Runable. Meet uses calendar.events to display upcoming events and add the Runable notetaker to meetings you choose. We request only the minimum scopes necessary and never access Google data outside the scopes you grant
  6. Added: Providing user-facing features : We use Google user data only to provide the features you invoke, such as working with Gmail messages and Drive files, exporting files, working with documents, spreadsheets, presentations, forms, calendar events, and Tag Manager tags, triggers, and variables, or reviewing and managing your Google Ads campaigns. We do not use it for any other purpose
  7. Removed: Providing user-facing features : We use Google user data only to provide the features you invoke, such as working with Gmail messages and Drive files, exporting files, working with documents, spreadsheets, presentations, forms, and calendar events, or reviewing and managing your Google Ads campaigns. We do not use it for any other purpose
  8. Added: You can connect your Shopify store to Runable through Runable's Shopify app, from Plugins in Runable or from your Shopify admin. Your store's customers' personal data belongs to you, the merchant. Runable handles it as your service provider (data processor), only to do what you ask. Specifically:
  9. Added: Permissions we request : products and inventory ( write_products , write_inventory ); discounts ( write_discounts ); blogs, pages, and articles ( write_content ); custom data ( write_metaobjects ); orders, customers, and draft orders, read only ( read_orders , read_customers , read_draft_orders ); and fulfillments ( write_merchant_managed_fulfillment_orders , write_third_party_fulfillment_orders ), to look up fulfillments and cancel one when you ask
  10. Added: Customer data we read : When you ask Runable about orders, draft orders, fulfillments, or customers, it reads them from your store. This can include a customer's name, email address, phone number, shipping and billing addresses, order items and totals, notes, tags, and tracking numbers. Runable reads only when you ask and only the fields it needs to answer. It does not read payment card details
  11. Added: Changes to your store : Runable changes products, inventory, discounts, content, and custom data only on your instruction. It cannot edit orders or customers. The only change it can make to an order is cancelling a fulfillment, and it is told to confirm with you first
  12. Added: How we use it : only to do what you ask, such as answering a question about an order or listing customers who bought a product. We do not use your store's data for advertising or marketing, do not contact your customers, do not sell the data, and do not use it to train AI models
  13. Added: Where it goes : Store data Runable reads appears in your chat and is sent to the AI model providers listed at runable.com/sub-processors to produce the answer. These providers are bound by data processing terms that prohibit using your data to train their models. When agent tracing is on, the chat, including store data, also goes to PostHog as an AI trace that only the team that debugs the agent can open. PostHog deletes the content of these traces within 30 days. Runable does not keep any other copy of your customers' data
  14. Added: Storage and security : Your Shopify access token expires and is refreshed automatically. It is encrypted with AES-256 before we store it. Chats are encrypted in transit and at rest on Google Cloud
  15. Added: How long we keep it : Customer data stays in the chats where Runable read it until you delete those chats or your account, as described in How Long We Keep Your Data. Copies in AI traces are deleted by PostHog within 30 days
  16. Added: Disconnecting and deletion : Disconnecting Shopify in Runable, or uninstalling Runable's app from your Shopify admin, deletes your stored Shopify tokens and stops all access to your store. When Shopify asks us to erase a store's data, we delete that store's connection. If one of your customers asks to see or erase their data, delete the chats that contain it or email support@runable.com and we will help
About this change
Page
runable.com/privacy
Kind
Privacy policy
Text hash
21cbdcd51cb1 to 96db5bf77f37
Dated by
the weekly check that first read the new text