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Zero Retention Mode (Enterprise) changed ElevenLabs, Oct 19, 2026

ElevenLabs · Oct 19, 2026 · 14 added, 17 removed · seen by the weekly check

The pageAll ElevenLabs terms
  1. Removed: How does Zero Retention Mode work?
  2. Removed: Zero Retention Mode applies to API use only . Traffic through the ElevenLabs web UI or playground is not covered by ZRM. For ElevenAgents, you can enable ZRM per agent in the dashboard, but that setting applies to the agent's API traffic - UI traffic remains non-ZRM. See Zero Retention Mode (per-agent) .
  3. Added: Zero Retention Mode (ZRM) provides an additional level of security and peace of mind for especially sensitive workflows. When enabled, logging of the inputs and outputs of eligible API requests is restricted. Logging of the email address of the account making the request is also restricted. See What products are configured for Zero Retention Mode? for the data covered per product.
  4. Removed: Zero Retention Mode provides an additional level of security and peace of mind for especially sensitive workflows. When enabled, logging of certain data points is restricted, including:
  5. Removed: ElevenLabs Agents: all input and output
  6. Added: Zero Retention Mode applies only to requests made through eligible API endpoints. Traffic through the web UI is never covered. It also does not apply to any other data you send to ElevenLabs outside of those API request and response payloads - for example, support tickets, account emails, or files shared with ElevenLabs outside of an eligible API call.
  7. Removed: ZRM covers only the inputs and outputs listed above. It does not apply to any other data you send to ElevenLabs outside of those API request and response payloads - for example, support tickets, account emails, or files shared with ElevenLabs outside of an eligible API call.
  8. Added: For API products, Zero Retention Mode is enabled per request by sending enable_logging=false as a query parameter on any of the endpoints below. For example, in the Text to Speech API, set the query parameter enable_logging to false :
  9. Added: All endpoints beginning with /v1/text-to-speech/ and the TTS WebSocket connection are covered by ZRM.
  10. Added: To verify that Zero Retention Mode is active, open the Text to Speech request history. There should be no requests in the history with saved audio. Usage Analytics still records that a request was made, but no content from the request is stored.
  11. Added: All endpoints beginning with /v1/text-to-dialogue/ are covered by ZRM.
  12. Added: All endpoints beginning with /v1/speech-to-speech/ are covered by ZRM.
  13. Added: All endpoints beginning with /v1/speech-to-text/ are covered by ZRM.
  14. Added: Zero Retention Mode covers the Music endpoints that generate audio or composition plans. Endpoints that must retain audio to work, such as upload and fine-tuning, are not covered.
  15. Added: POST /v1/sound-generation is covered by ZRM.
  16. Added: For ElevenAgents, Zero Retention Mode is enabled per agent in the agent's Privacy settings. Open the agent, go to Privacy > Advanced , and toggle Zero Retention Mode on. This setting applies to the agent's API traffic only. UI traffic is not covered.
  17. Removed: Zero Retention Mode applies to API use only. UI traffic is never ZRM-covered. It can be enabled in different ways depending on the product:
  18. Removed: For API-based products, Zero Retention Mode is enabled by sending enable_logging=false with your requests. Generations made through the web UI are not covered by ZRM:
  19. Removed: Text to Speech : All endpoints beginning with /v1/text-to-speech/ and the TTS websocket connection.
  20. Removed: Text to Dialogue : All endpoints beginning with /v1/text-to-dialogue/ .
  21. Removed: Voice Changer : All endpoints starting with /v1/speech-to-speech/ .
  22. Removed: Speech to Text : All endpoints starting with /v1/speech-to-text/ .
  23. Removed: After setup, check the TTS request history to verify Zero Retention Mode is enabled. If enabled, there should be no requests in the history with saved audio. Usage Analytics will still show a request was made but no data points will be saved from those requests.
  24. Removed: For ElevenAgents, Zero Retention Mode can be enabled per-agent via the agent's Privacy settings in the UI. Navigate to your agent's settings, go to Privacy > Advanced , and toggle "Zero Retention Mode" to enabled. This setting applies to the agent's API traffic only; UI traffic is not covered by ZRM.
  25. Added: Gemini, Claude, OpenAI, and ElevenLabs-hosted Qwen LLMs can be used in Zero Retention Mode. OpenAI LLMs are available only in EU and US residency workspaces. Qwen3.5-397b-a17b is available only in US residency workspaces. MCP support is not currently available for users on Zero Retention Mode or those requiring HIPAA compliance.
  26. Removed: For example, in the Text to Speech API, you can set the query parameter enable_logging to a false value:
  27. Removed: For ElevenLabs Agents, Gemini, Claude, and ElevenLabs-hosted Qwen LLMs can be used in Zero Retention Mode. Qwen3.5-397b-a17b is available only in US residency workspaces. MCP support is not currently available for users on Zero Retention Mode or those requiring HIPAA compliance. See Zero Retention Mode (per-agent) .
  28. Added: Troubleshooting and support for Zero Retention Mode is limited. Because of the configuration, we will not be able to diagnose issues with your requests. Debugging will be more difficult as a result.
  29. Removed: Troubleshooting and support for Zero Retention Mode is limited. Because of the configuration, we will not be able to diagnose issues with TTS/STS generations. Debugging will be more difficult as a result.
  30. Added: For any retained data, we regularly back up such data to prevent data loss in the event of any unexpected incidents. Following data deletion, database items are retained in backups for up to 30 days. After this period, the data expires and is not recoverable.
  31. Removed: For any retained data, we regularly back up such data to prevent data loss in the event of any unexpected incidents. Following data deletion, database items are retained in backups for up to 30 days After this period, the data expires and is not recoverable.
2 paragraphs left out as page noise
  • Added (spacing or invisible characters only): By default, ElevenLabs retains data, in accordance with the Privacy Policy, to enhance services, troubleshoot issues, and ensure the security of ElevenLabs' systems. However, for some enterprise customers, ElevenLabs offers a "Zero Retention Mode" option for specific products. In this Zero Retention Mode, most data in requests and responses are immediately deleted once the request is completed.
  • Removed (spacing or invisible characters only): By default, ElevenLabs retains data, in accordance with the Privacy Policy, to enhance services, troubleshoot issues, and ensure the security of ElevenLabs'systems. However, for some enterprise customers, ElevenLabs offers a "Zero Retention Mode" option for specific products. In this Zero Retention Mode, most data in requests and responses are immediately deleted once the request is completed.
About this change
Page
elevenlabs.io/docs/resources/zero-retention-mode
Kind
Documentation
Text hash
6b5c78ed89d9 to d56ad44db09c
Dated by
the weekly check that first read the new text