Privacy Policy changed ElevenLabs, Oct 12, 2026

1. +Added: This Privacy Policy explains how we use your personal information when you use our Services. It applies to everyone globally, but depending on where you live, there may be a few extra points for you to know.
2. +Added: This Privacy Policy (" Policy ") explains how we, ElevenLabs, collect and use your personal information.It applies when:
3. +Added: you visit our websites (including https://elevenlabs.io/ or reception.ai );
4. +Added: you use any of our services through our websites, mobile apps, or APIs (which we refer to collectively as our " Services ");
5. +Added: others give us information about you.
6. +Added: This Policy also explains your rights in connection with your personal information and how to use them.
7. +Added: This Policy does not cover personal information we collect when you use ElevenLabs services through one of our business customers (for example, if you use an ElevenLabs service through your employer or our technology powers voice functionality on a service offered by another company). When we do that we act as a "service provider" or "data processor". In those cases, the business customer's contract with us, not this Policy, governs how we use the information. If you have questions about personal information we process for one of our customers, please contact that customer directly.
8. +Added: This Policy applies to all our users around the world. If you are resident in Brazil, the EEA, UK or Switzerland, India or the United States please read the extra information that applies to you .
9. +Added: If you have any questions or concerns about our use of your personal information, please email dpo@elevenlabs.io
10. +Added: 3. How We Use Your Personal Information and Our Legal Basis
11. +Added: 13. Additional Information for Specific Countries
12. +Added: We collect and process different categories of personal information in connection with our Services, including information you provide to us directly, information we collect when you use our Services, and information we receive or collect from third party sources.
13. +Added: Account & Contact Details. When you set up an account to use our Services, we ask you for details such as your name, email address, phone number, address, and your account and contact preferences.
14. +Added: Inputs & Outputs. You can type or upload prompts into our AI tools. We call these inputs . Inputs can include text, voice, or other content. We create results from Inputs which we call outputs . Both inputs and outputs can include personal information.
15. +Added: Voice data and voice models. One kind of input is voice data. This could be an audio recording or live narration of your voice, or someone else's voice you ask us to use. We use these voices to create the output of a synthetic copy of the voice called a " voice model ".
16. +Added: Profile Information. When you sign up, you can choose to tell us more information - for example how you plan to use the Services (e.g. personal, professional, educational) and how you heard about us. If you add your voice model to the Voice Library , you can also choose to include profile information such as your name, bio/description, and information about social media accounts.
17. +Added: Feedback/Communications. If you contact us, sign up for our newsletter, participate in a survey or send feedback, we collect information such as your name, email address, and anything you include in your message or answers.
18. +Added: Payment Details. You might pay for our Services, or become eligible to be paid. If so, we'll send you to our payment processor. They will collect and use your payment details under their own Privacy Policy.
19. +Added: Verification Information. Where the law allows or requires us to do so, we may ask you to prove your age or who you are. This might use your information about you like your date of birth, proof of address, a copy of an ID, or your voice.
20. +Added: Other Information You Provide. We collect other information you may provide to us, such as when you use our alpha or beta services (i.e. where we are testing new products and features), participate in our responsible disclosure program, attend our events, or otherwise interact with us.
21. +Added: Location Information. When you use our Services, we work out your rough location, such as your city. We do this from your IP address.
22. +Added: Device Information. We collect information about the device and network you use to access our Services, including IP address, browser type, operating system version, software, phone carrier and manufacturer, app installs, device IDs, advertising IDs, and push notification tokens.
23. +Added: Usage Information. We collect information about how you use our Services (and/or third party services that you access through our Services). This includes what you view and how and when you use our Services. Our understanding of your usage may include the use of tools that look at mouse movements, clicks, keystrokes, data or text entered, which of our emails you've opened and which pages you visit.
24. +Added: We may collect the information above using cookies, pixel tags, SDKs, or similar technologies (which we refer to collectively as "Cookies"). For more information about our use of Cookies, please see the "Cookies" section.
25. +Added: Contact Details and Voice Data. In certain circumstances, we may collect information (such as your name and identification information) and voice data from third parties. For example, where a registered user provides the voice data or other information about another person, we collect that information.
26. +Added: Publicly Available or Licensed Information. Where permitted by applicable laws, we obtain publicly available or third-party information to train our models and systems. By training, we mean providing data to our AI models and systems so they can operate more effectively.
27. +Added: Third-Party Logins. If you sign up or log in using an account you have with a third party, we'll receive information from that company, such as your name, email address, username, and profile picture.
28. +Added: Information from Partners. Where the law allows us, we may receive information from third-party partners that helps with things like identity or background checks, data enrichment, and stopping fraud and crime.
29. +Added: In connection with your use of our Services, any use of information received from Google Workspace APIs will adhere to the Google User Data Policy including Google's Limited Use Requirements .
30. +Added: We use your personal information for different purposes connected to your use of our Services, the development of our Services, compliance with law and the protection of our, and third party, rights and interests.
31. +Added: The table below shows why we use your personal information and, where data protection law requires it, the legal basis we rely on for each purpose. If you live in a country that requires a legal basis for processing, and a legal basis listed here doesn't apply, we'll rely on consent or another basis the law of your country allows.
32. +Added: Provide our Services: We use your personal information to provide the Services you request. For example we process your information:
33. +Added: In inputs in order to create outputs. For example, if you use voice modelling , our AI analyzes how you speak. It then builds a voice model that can create audio that sounds like you. However, we do not use voice data to infer sensitive information about you, such as your health, ethnicity or political opinions.
34. +Added: To share your outputs with other users, if you choose that;
35. +Added: Depending on the circumstances and applicable law:
36. +Added: Necessary for the performance of our contract with you.
37. +Added: Legitimate interests - namely our interests in providing our Services to you.
38. +Added: Where this involves the processing of special category, such as when we use your voice data to check that it belongs to you, we also rely on consent.
39. +Added: Check that your voice or other inputs belong to you:
40. +Added: Check that your voice or other inputs are really yours. For example, for some Services like voice cloning, we may ask you to record yourself so we can confirm the voice you upload is yours.
41. +Added: When we use your voice data to check it belongs to you, we may be handling biometric or sensitive or special category data under some laws.
42. +Added: Legitimate interests - namely our interests in ensuring that we verify the voice relates to a particular individual.
43. +Added: Where this involves the processing of special category, such as when we use your voice data to check that it belongs to you, we also rely on consent or (in limited circumstances) substantial public interest.
44. +Added: Personalize our Services: We may use your personal information to enhance and personalize your experience of our Services, including suggesting content and features that could be of interest to you.
45. +Added: Legitimate interests - namely our interest in providing you with an optimised and personalized version of the Services.
46. +Added: Or, if required by law, with your consent.
47. +Added: Send you Service or support communications: We may use your personal information to send Service or support-related communications to you (for example, about updating your account details or updates to our Terms of Service), as well as to respond to your inquiries.
48. +Added: Or, legitimate interest - namely our interest in communicating with you about our Services or your interest in our Services.
49. +Added: Send you marketing communications: We may use your personal information to send you marketing communications (including emails or push notifications).
50. +Added: Or, if permitted by law - legitimate interests - namely our interest in promoting and marketing our services.
51. +Added: We use your personal information to find and stop unlawful or harmful activity. We use it to uphold and enforce our Prohibited Use Policy and Terms of Service. We use it to protect our rights and other people's rights. We use it to set up, bring, and defend legal claims. We use it to respond to law enforcement, regulators or public authorities.
52. +Added: Legitimate interests - namely our interest in protecting our Services, other users, and third parties against fraud and other potentially harmful or illegal activities.
53. +Added: Where this involves the processing of special category data, we also rely on it being necessary for:
54. +Added: Fixing issues with our service: We may use your personal information to investigate and fix errors that affect our Services.
55. +Added: Legitimate interests - namely our legitimate interests in maintaining proper and optimal functioning of our Services.
56. +Added: Analysing your use of and improving our Services: We may use your personal information to understand how our Services are used. This helps us spot trends, improve the Services, and to build new services.
57. +Added: Legitimate interests - namely our interest in understanding how our Services are used and can be improved.
58. +Added: Or, if required by law - with your consent.
59. +Added: Complying with legal obligations: We may use your personal information to meet a legal obligation. For example this could be accounting, tax or anti-money laundering rules, or a court order.
60. +Added: Research and develop our AI models: We use your personal information to research, build, train and improve our AI models. This includes our models learning patterns in speech and audio.

219 more changed paragraphs are on the page itself.