Salesforce data terms: training, retention, opt-out
Data Cloud, Agentforce, Einstein · 1 page watched · no change seen
What the terms say
| Question, answer and clauseAnswer and clause | |
|---|---|
| Does it train on API and business data? | Does it train on API and business data?No, LLM partners never train(Protective)“Zero data retention is a strict policy where the prompts and generated responses are never stored or used to train the underlying third-party large language models...” Trusted AI: Key Principles On the page Sep 25, 2026 |
| Does it train on consumer app data? | Does it train on consumer app data?Not stated on the watched pages. |
| How long are API inputs kept? | How long are API inputs kept?Not stated on the watched pages. |
| How do you opt out of training? | How do you opt out of training?Not stated on the watched pages. |
| Is zero data retention available? | Is zero data retention available?ZDR with LLM partners(Protective)“the Trust Layer implements zero data retention and data masking to ensure the utmost security and privacy for customer data...” Trusted AI: Key Principles On the page Sep 25, 2026 |
| Is there a public subprocessor list? | Is there a public subprocessor list?Not stated on the watched pages. |
| Where is data processed and stored? | Where is data processed and stored?Not stated on the watched pages. |
Changes
No change seen on Salesforce's watched pages yet. How pages are watched
Watched pages
| Page | Changed | ||
|---|---|---|---|
| Trusted AI: Key Principlessalesforce.com | Documentation | No change seen | Sep 25, 2026live page |
About Salesforce
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