Question 1

Does PagerDuty train on API and business data?

Accepted Answer

No, not without permission. "we will not use that customer’s data to train an AI model that may benefit other parties unless that customer gives explicit permission for that type of training"

Question 2

PagerDuty: how do you opt out of training?

Accepted Answer

Opt-in; disable any time. "A customer may choose to disable, or “opt-out” of, an AI feature at any time"

Question 3

PagerDuty: is there a public subprocessor list?

Accepted Answer

Published list. "Subprocessors that may be used in the PagerDuty Services"

Question 4

PagerDuty: where is data processed and stored?

Accepted Answer

Choose US or EU region. "If you choose the EU Service Region the subprocessor location will primarily be the European Union and/or United Kingdom countries listed"

Question	Question, answer and clauseAnswer and clause
Does it train on API and business data?	Does it train on API and business data?No, not without permission(Protective) “we will not use that customer’s data to train an AI model that may benefit other parties unless that customer gives explicit permission for that type of training...” Guidelines for Safe and Secure Use of Generative AI On the page Sep 25, 2026
Does it train on consumer app data?	Does it train on consumer app data?Not stated on the watched pages.
How long are API inputs kept?	How long are API inputs kept?Not stated on the watched pages.
How do you opt out of training?	How do you opt out of training?Opt-in; disable any time(Protective) “A customer may choose to disable, or “opt-out” of, an AI feature at any time...” Guidelines for Safe and Secure Use of Generative AI On the page Sep 25, 2026
Is zero data retention available?	Is zero data retention available?Not stated on the watched pages.
Is there a public subprocessor list?	Is there a public subprocessor list?Published list(Protective) “Subprocessors that may be used in the PagerDuty Services...” PagerDuty Subprocessors On the page Sep 25, 2026
Where is data processed and stored?	Where is data processed and stored?Choose US or EU region(Protective) “If you choose the EU Service Region the subprocessor location will primarily be the European Union and/or United Kingdom countries listed...” PagerDuty Subprocessors On the page Sep 25, 2026

Page	Kind	Changed	Checked
Guidelines for Safe and Secure Use of Generative AIpagerduty.com	Documentation	No change seen	Sep 25, 2026live page
PagerDuty Subprocessorspagerduty.com	Subprocessor list	No change seen	Sep 25, 2026live page

PagerDuty data terms: training, retention, opt-out

What the terms say

Changes

Watched pages

Terms changes by email