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146 vendors · 427 answers

Intercom data terms: training, retention, opt-out

Fin AI Agent, helpdesk · 2 pages watched · no change seen

What the terms say

Trains on API dataUses your data
Does it train on API and business data?
Yes, license covers AI training(Uses your data)
“in order to provide and improve our Services, including for Intercom AI model training...”

Terms of Service On the page Sep 25, 2026

Trains on app dataNot stated
Does it train on consumer app data?
Not stated on the watched pages.
RetentionDepends
How long are API inputs kept?
May delete 30 days after end(Depends)
“thirty (30) days following termination, it will have no further access to any Customer Data input into any Service...”

Terms of Service On the page Sep 25, 2026

Opt-outNot stated
How do you opt out of training?
Not stated on the watched pages.
Zero retentionNot stated
Is zero data retention available?
Not stated on the watched pages.
SubprocessorsProtective
Is there a public subprocessor list?
Published list(Protective)
“The following entities are Intercom Affiliates which may function as sub-processors in providing the services and/or for support...”

Subprocessors List On the page Sep 25, 2026

ResidencyDepends
Where is data processed and stored?
EU or Australia hosting option(Depends)
“For customers participating in EU data hosting (AWS hosting is in Dublin, Ireland - AWS region eu-west-1), the following subprocessors apply...”

Subprocessors List On the page Sep 25, 2026

Watched pages

Subprocessor listintercom.com
Subprocessors List
Intercom's subprocessor list, read live every Monday; 2 answers quote it.
No change seenChecked Nov 9, 2026
Termsintercom.com
Terms of Service
Intercom's terms of service, read live every Monday; 2 answers quote it.
No change seenChecked Nov 9, 2026
About Intercom

Intercom (Fin AI Agent, helpdesk). Answers quote Intercom's own public pages; a contract, order form or data processing addendum can say more. Company facts live on companies.fru.dev.