Intercom data terms: training, retention, opt-out
Fin AI Agent, helpdesk · 2 pages watched · no change seen
What the terms say
| Question, answer and clauseAnswer and clause | |
|---|---|
| Does it train on API and business data? | Does it train on API and business data?Yes, license covers AI training(Uses your data)“in order to provide and improve our Services, including for Intercom AI model training...” Terms of Service On the page Sep 25, 2026 |
| Does it train on consumer app data? | Does it train on consumer app data?Not stated on the watched pages. |
| How long are API inputs kept? | How long are API inputs kept?May delete 30 days after end(Depends)“thirty (30) days following termination, it will have no further access to any Customer Data input into any Service...” Terms of Service On the page Sep 25, 2026 |
| How do you opt out of training? | How do you opt out of training?Not stated on the watched pages. |
| Is zero data retention available? | Is zero data retention available?Not stated on the watched pages. |
| Is there a public subprocessor list? | Is there a public subprocessor list?Published list(Protective)“The following entities are Intercom Affiliates which may function as sub-processors in providing the services and/or for support...” Subprocessors List On the page Sep 25, 2026 |
| Where is data processed and stored? | Where is data processed and stored?EU or Australia hosting option(Depends)“For customers participating in EU data hosting (AWS hosting is in Dublin, Ireland - AWS region eu-west-1), the following subprocessors apply...” Subprocessors List On the page Sep 25, 2026 |
Changes
No change seen on Intercom's watched pages yet. How pages are watched
Watched pages
| Page | Changed | ||
|---|---|---|---|
| Subprocessors Listintercom.com | Subprocessor list | No change seen | Sep 25, 2026live page |
| Terms of Serviceintercom.com | Terms | No change seen | Sep 25, 2026live page |
About Intercom
Intercom (Fin AI Agent, helpdesk). Answers quote Intercom's own public pages; a contract, order form or data processing addendum can say more. Company facts live on companies.fru.dev.