Box data terms: training, retention, opt-out
Box AI, content cloud · 2 pages watched · no change seen
What the terms say
| Question, answer and clauseAnswer and clause | |
|---|---|
| Does it train on API and business data? | Does it train on API and business data?No, never without approval(Protective)“Box also does not train AI models based on customer data...” Box AI Frequently Asked Questions On the page Sep 25, 2026 |
| Does it train on consumer app data? | Does it train on consumer app data?Not stated on the watched pages. |
| How long are API inputs kept? | How long are API inputs kept?Queries not stored(Protective)“Box does not store Box AI questions or answers, nor do our AI model providers...” Box AI Frequently Asked Questions On the page Sep 25, 2026 |
| How do you opt out of training? | How do you opt out of training?Not stated on the watched pages. |
| Is zero data retention available? | Is zero data retention available?Providers delete immediately(Protective)“Our providers delete Box AI queries and results from their systems immediately once a response is returned...” Box AI Frequently Asked Questions On the page Sep 25, 2026 |
| Is there a public subprocessor list? | Is there a public subprocessor list?Not stated on the watched pages. |
| Where is data processed and stored? | Where is data processed and stored?Box Zones add-on(Depends)“Box Zones helps support organizations data residency needs by allowing them to store content in the geographic region of their choice...” Box Zones secondary location update On the page Sep 25, 2026 |
Changes
No change seen on Box's watched pages yet. How pages are watched
Watched pages
| Page | Changed | ||
|---|---|---|---|
| Box AI Frequently Asked Questionssupport.box.com | Help article | No change seen | Sep 25, 2026live page |
| Box Zones secondary location updatesupport.box.com | Help article | No change seen | Sep 25, 2026live page |
About Box
Box (Box AI, content cloud). Answers quote Box's own public pages; a contract, order form or data processing addendum can say more. Company facts live on companies.fru.dev.