Question 1

Does Atlassian train on API and business data?

Accepted Answer

Only de-identified metadata. "Atlassian may use metadata to fine-tune open-source models that operate strictly within Atlassian's infrastructure, solely to improve the quality of responses and experiences we deliver to customers"

Question 2

Atlassian: how long are API inputs kept?

Accepted Answer

LLM providers keep nothing. "No, none of our LLM providers store the data you submit or the responses you receive"

Question 3

Atlassian: how do you opt out of training?

Accepted Answer

Data contribution settings. "This use of contributed data is subject to data contribution settings, and we apply robust safeguards"

Question 4

Atlassian: is zero data retention available?

Accepted Answer

ZDR with all LLM partners. "Our third-party hosted LLM partners, including OpenAI, Anthropic, and Google, operate under strict zero data retention (ZDR) agreements"

Question 5

Atlassian: is there a public subprocessor list?

Accepted Answer

Published list. "to process Customer Personal Data on behalf of Atlassian customers and developers in accordance with agreements between Atlassian and the Sub-processor"

Question 6

Atlassian: where is data processed and stored?

Accepted Answer

Pin data to your region. "With data residency for Rovo turned on, all of your in-scope app data will remain stored in the region you've selected"

Question	Question, answer and clauseAnswer and clause
Does it train on API and business data?	Does it train on API and business data?Only de-identified metadata(Depends) “Atlassian may use metadata to fine-tune open-source models that operate strictly within Atlassian's infrastructure, solely to improve the quality of responses and experiences we deliver to customers...” AI Trust On the page Sep 25, 2026
Does it train on consumer app data?	Does it train on consumer app data?Not stated on the watched pages.
How long are API inputs kept?	How long are API inputs kept?LLM providers keep nothing(Protective) “No, none of our LLM providers store the data you submit or the responses you receive...” AI Trust On the page Sep 25, 2026
How do you opt out of training?	How do you opt out of training?Data contribution settings(Protective) “This use of contributed data is subject to data contribution settings, and we apply robust safeguards...” AI Trust On the page Sep 25, 2026
Is zero data retention available?	Is zero data retention available?ZDR with all LLM partners(Protective) “Our third-party hosted LLM partners, including OpenAI, Anthropic, and Google, operate under strict zero data retention (ZDR) agreements...” AI Trust On the page Sep 25, 2026
Is there a public subprocessor list?	Is there a public subprocessor list?Published list(Protective) “to process Customer Personal Data on behalf of Atlassian customers and developers in accordance with agreements between Atlassian and the Sub-processor...” List of Data Subprocessors On the page Sep 25, 2026
Where is data processed and stored?	Where is data processed and stored?Pin data to your region(Protective) “With data residency for Rovo turned on, all of your in-scope app data will remain stored in the region you've selected...” AI Trust On the page Sep 25, 2026

Page	Kind	Changed	Checked
AI Trustatlassian.com	Documentation	No change seen	Sep 25, 2026live page
List of Data Subprocessorsatlassian.com	Subprocessor list	No change seen	Sep 25, 2026live page

Atlassian data terms: training, retention, opt-out

What the terms say

Changes

Watched pages

Terms changes by email