Google Cloud Platform Subprocessors changed Google, Mar 3, 2026

1. +Added: in the case of all other Google Cloud Platform Services as described in the Google Cloud Platform Technical Support Service Guidelines . The Subprocessor does not have access to Customer Data stored or processed by the Services. The Subprocessor only has access to Customer Data if Customer explicitly elects to share Customer Data in the course of a support case.
2. -Removed: in the case of all other Google Cloud Platform Services as described in the Google Cloud Platform Technical Support Service Guidelines . The Subprocessor does not have access to Customer Data stored or processed by the Services. The Subprocessor only has access to Customer Data if Customer explicitly elects to share Customer Data in the course of a support case (e.g. screenshots).
3. +Added: More information about Third Party Subprocessors for Google Cloud Platform can be found in the Further Information section below.
4. +Added: Avenida das Nações Unidas, 12901, Torre Norte 19° - Brooklin Novo - São Paulo - SP, CEP: 04578-910 - Brasil
5. +Added: #3 Toranomon Denki Bldg. 6F 1-2-20 Toranomon, Minato-ku, Tokyo, 1050001
6. +Added: Eviden (Singapore) Pte. Ltd - Korea Branch
7. -Removed: Eviden USA, Inc. (formerly listed as Atos IT Solutions and Services Inc.)
8. -Removed: 40 King St. West, Suite 3000, Toronto M5H 3Y2
9. -Removed: Level 21, Suite 21.01, The Gardens South Tower, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia.
10. -Removed: Paseo de los Tamarindos No. 90, Torre 2, Piso 26, Col. Bosques de las Lomas, C.P. 05120, Alcaldía de Cuajimalpa. Ciudad de México
11. -Removed: 7th Floor Robinsons Cybergate Center Tower 1 Pioneer St. Mandaluyong City 1554
12. -Removed: Avenida das Nações Unidas, 12901, Torre Norte 19° - Brooklin Novo - São Paulo - SP, CEP: 04578-910 - Brasil
13. -Removed: Eviden Canada, Inc.(formerly listed as Atos Inc.)
14. -Removed: Eviden K.K. (formerly listed as Atos KK)
15. -Removed: #3 Toranomon Denki Bldg. 6F 1-2-20 Toranomon, Minato-ku, Tokyo, 1050001
16. -Removed: Eviden Netherlands B.V. (formerly listed as ATOS NEDERLAND BV)
17. -Removed: Eviden (Singapore) Pte. Ltd. (formerly listed as Atos Information Technology (SG) Pte Ltd)
18. -Removed: Eviden (Singapore) Pte. Ltd - Korea Branch (formerly listed as Atos Information Technology (SG) Pte Ltd (Korea Branch))
19. -Removed: 12F., No. 100, Sec. 3, Minsheng E. Rd., Songshan Dist., Taipei City 105402, Taiwan (R.O.C.)
20. -Removed: Canonical Brasil Serviços de Software Ltda.
21. -Removed: No. 5/535, Old Mahabalipuram Road, Okkiyam Thoraipakkam Chennai - 600 097, Tamil Nadu
22. -Removed: SUITE 13.03, 13TH FLOOR, MENARA TAN & TAN, 207 JALAN TUN RAZAK, 50400 KUALA LUMPUR W.P. KUALA LUMPUR Malaysia
23. -Removed: Cognizant Technology Solutions de Mexico, S.A. de C.V.
24. -Removed: 2nd, 3rd and 4th Floors of Science Hub Tower 4 Building, McKinley Hill Cyberpark, Fort Bonifacio, Taguig City, Philippines.
25. -Removed: Calea Aradului Nr. 8, ET.4 Timișoara, jud. Timiș, Romania
26. -Removed: Ak 15, #100-43, 602 Office, Bogota, D.C.
27. -Removed: 207 Gupta Arcade, Plot No. 5, L.S.C., Mayur Vihar Phase-1 Extension, Delhi -110091, India
28. -Removed: GlobalLogic Mexico S. de R.L. de C.V.
29. -Removed: Lago Alberto 442, Torre A. Interior: 403 Suite 555 , Col. Anahua I Seccion, Alcaldia Miguel Hidalco, Mexico City, CP 1132
30. -Removed: HCL TECHNOLOGIES MÉXICO S. DE R.L. DE C.V.
31. -Removed: Boulevard Puerta de Hierro 5153, Piso 25, Fracc. Puerta de Hierro, C.P. 45116, Zapopan, Jalisco, México
32. -Removed: Bucharest Sector 1, Calea GRIVIŢEI, No. 84-98, THE MARK OFFICE, Floor 7
33. -Removed: 281/19-23 NST One Building, Silom Rd. Bang Rak, Bangkok 10500
34. -Removed: Avenida de Burgos, 114; First floor and Fifth floor; 28050 - Madrid
35. -Removed: Av. Eugenia 197 piso 6A - Colonia Narvarte Poniente - Mexico City - CP 03020 - Mexico
36. -Removed: 1000 Sofia, Triaditsa district, 1 Alabin Str., TELUS Tower Bulgaria
37. -Removed: TELUS International (Cda) Inc.TELUS International (U.K.) Ltd.
38. -Removed: 510 W. Georgia Street, Vancouver BC, V6B 0M3
39. -Removed: Transactel El Salvador, S.A. de C.V.
40. -Removed: Calle Chiltiupan y 17 Avenida Norte; Torre Transactel; Plaza Merliot; La Libertad; Santa Tecla; El Salvador
41. -Removed: 18 calle 25-86 zona 10 Edificio Torre Pradera nivel 2. Guatemala, Guatemala
42. -Removed: 6500 River Place Blvd., Suite 301, Austin, TX 78730
43. -Removed: No. 34 IT Highway, Navallur, Chennai - 600130
44. -Removed: UL. PROSTA, 32, 00 - 838 Warsaw, Poland
45. -Removed: 752, Dr. Danister De Silva Mawatha, Colombo 09, Sri Lanka
46. +Added: 1. Which GCP Subprocessors are relevant to my organization?
47. +Added: The GCP Subprocessors tables show the following information for each Subprocessor:
48. +Added: You can use this information to determine which Subprocessors are relevant to your organization.
49. +Added: Some Subprocessors are only relevant to a specific GCP service . For example: Subprocessors performing Voice Transcription are only relevant to the Speech-to-Text service. If your organization is not using the Speech-to-Text service, then these Subprocessors are not relevant to you.
50. +Added: Some Subprocessors are only relevant to a specific Cloud region . For example: Subprocessors performing Data Center Operations are only relevant to a discrete region. If your organization is not using this region, then the Subprocessor is not relevant to you.
51. +Added: Some Subprocessors are relevant to all GCP services in all Cloud regions . For example: Certain Subprocessors performing Technical Support are relevant to all services in all regions. These Subprocessors are relevant to you regardless of which services or regions your organization uses.
52. +Added: 2. Why are all GCP Technical Support Subprocessors relevant to my organization regardless of my location?
53. +Added: To provide 24/7 support and meet our robust SLAs, we provide Technical Support based on a global follow-the-sun model. Under this model, customer location does not exclusively determine which support agent is engaged for a support case. This also depends on other factors like:
54. +Added: Time of day: When the ticket is submitted.
55. +Added: Priority: The urgency of the request.
56. +Added: Language: The language in which the request is made.
57. +Added: If you would like support to be provided from specific locations, you can choose to enable an Assured Workloads control package with a technical support location requirement. If you choose to do this, then only Subprocessors listed as performing Assured Support for locations permitted under that control package will be engaged to provide technical support for your organization. See the Assured Workloads Getting Support page for more information.
58. +Added: 3. Why are all GCP Technical Support Subprocessors relevant to my organization regardless of the services we are using?
59. +Added: To provide customers with a seamless and uninterrupted support experience, we ensure a majority of our support agents can assist with all GCP services.
60. +Added: This approach enables us to meet our robust SLAs even during busy periods and safeguard business continuity. It also reflects the fact that customers often use our suite of services in combination and addressing a technical issue could require expertise across multiple services.

6 more changed paragraphs are on the page itself.