Privacy Policy changed Cohere, May 1, 2026

1. +Added: Cohere Inc. (" Cohere ") values and respects your privacy. This privacy policy (this " Policy ") explains how and why we collect, use, disclose and otherwise process personal information. This includes personal information collected in connection with the use of our website located at Cohere.com (" Website "), interactions with our content and marketing, activities of our research lab, Cohere Labs, as well as in certain cases use of our hosted AI models and products (" Cohere Products ") available via the Cohere API SaaS Platform (" Platform ") or via a third-party platform that integrates Cohere Products using the Cohere API.This Policy also explains Your Rights and Choices when it comes to your personal information.
2. +Added: We may provide different notices for specific contexts. For example:
3. +Added: Enterprise customers should consult our Enterprise Data Commitments for information about data handling associated with the Cohere's enterprise products and SaaS platform.
4. +Added: If you want more information about how Cohere trains its models and whether personal information is used to do so, you can read our Model Training Privacy Notice .
5. +Added: If you are located in the EEA/UK or Switzerland, see the Additional Information for European Residents and if you are located in California see the Additional Information for California Residents .
6. +Added: You can also jump to the most relevant sections for you below.
7. +Added: This depends on who you are. To make this Policy easier to understand, we categorize the individuals we interact with into six groups. The way we collect and use your information depends on which category or categories apply to you:
8. +Added: Job Applicants: Individuals who apply for a job with us.
9. +Added: Visitors: Individuals who browse our Website, interact with our marketing content, or sign up for events/newsletters.
10. +Added: Researchers : Individuals who interact with a Cohere API via third-party research platforms like HuggingFace, LM Arena or other providers, or who participate or apply to participate in our research initiatives, like the Scholars Program, Open Science Community, or Catalyst Grant Program.
11. +Added: Trial Users : Individuals who create or access a free trial account to test out our Platform under our standard Terms of Use with no payment method on file.
12. +Added: Enterprise Users: Individuals (such as employees or contractors) who use Cohere Products on the Platform using a paid account with a credit card on file, or are accessing the Platform via their employer under a paid commercial agreement or enterprise trial agreement.
13. +Added: End Users: End users of applications created or made available by Cohere's enterprise customers that are powered in whole or in part by Cohere Products.
14. +Added: Cohere Products are not intended to be used by minors (children) and are not for personal or household use. We do not knowingly collect personal information from children.
15. +Added: If you are a Job Applicant, Visitor , Researcher, or Trial User . Please review this Policy for information on Cohere's processing of your personal information in this context.
16. +Added: To limited personal information collected about Enterprise Users who have accounts to access and use Cohere Products. Please review this Policy for information on Cohere's processing of your personal information in this context.
17. +Added: If you are an End User . In this case we are usually the processor or service provider and we are generally not the responsible 'decision maker' in relation to your personal information. If you would like information about an application that is powered by Cohere Products, review the privacy notice provided by the company offering the application.
18. +Added: To Private and Third Party Deployments : Cohere does not have access to data processed in connection with the use of Cohere models or products in Private Deployments or Deployments on Third-Party Managed AI services (e.g. on AWS, Azure, or GCP). The data remains within the enterprise customer's or the third-party cloud provider's controlled environment and is never accessible to or used by Cohere (for example, we do not train our models on it).
19. +Added: To Customer Data: This Policy does not apply to Customer Data (i.e. inputs and outputs) associated with the use of Cohere Products by Enterprise Users under an enterprise agreement. Cohere's use of Customer Data is governed by the terms and conditions of the enterprise agreement and, where applicable, the Data Processing Addendum entered into between the parties.
20. +Added: 2. Collection and Use of Personal Information
21. +Added: The following sub-sections explain the different reasons we process your personal information for Cohere's own purposes:
22. +Added: 2.1. Visit our Website or Use the Platform
23. +Added: We collect device and usage information automatically when you visit our Website or use the Platform. This includes IP addresses, page requests, browser type, operating system, and average time spent on our Website or Platform. We use this information to help us understand our Website and Platform activity, to monitor and improve our Website and Platform, as well as for advertising in certain cases. See Cookies and Interest-Based Advertising to learn more.
24. +Added: We collect and use business contact information (name, business email address) and a password you select to create and administer your account and facilitate access to the Platform. To move from a Trial User to an Enterprise User, you will be asked to provide payment information so that we can process payments and manage billing to your company. You should only provide your corporate payment information.
25. +Added: For Trial Users and Researchers (i.e. users interacting with Cohere Products on research-specific platforms like Hugging Face, Cohere Labs grantee users, or users demoing Cohere Products under a free trial account), we collect content you submit to the Cohere Products, and outputs generated by the Cohere Products. We may use this input and output data to conduct research and development. This includes analyzing usage trends and using inputs/outputs to improve the performance and safety of Cohere Products.
26. +Added: This should not include personal information. Please do not submit personal information in inputs to the Cohere Products when accessing them on a research platform or as a Trial User.
27. +Added: These trial and research environments are not intended for the processing of personal information. However, as a further safeguard, Cohere takes steps to de-identify input and output data prior to any use for research and development purposes. If you need to include personal information in inputs to Cohere Products, consider moving to an enterprise tier and entering into a commercial agreement and DPA with Cohere. If you are conducting a research project that involves personal information, contact Cohere at safety@cohere.com before initiating your project.
28. +Added: For Enterprise Users: Enterprise Users can control how we train on their data and can request a DPA if personal information will be processed in the course of using Cohere Products. Review our Enterprise Data Commitments to learn more or request a DPA at privacy@cohere.com .
29. +Added: We collect and use business contact information and context you provide us about your company to book a demo you request, follow up with you after an event when you connect with us, and send you communications regarding our platform, products, and events that we believe are of interest to you. You can unsubscribe from these communications at any time.
30. +Added: We may also receive information about you or your company from third-party sources to support the marketing and sale of our products. This includes using data enrichment services, marketing vendors, and publicly available sources to identify business prospects who may be interested in our products. The information we receive may include your name, business email, job title, company, and types of products you may be interested in.
31. +Added: If you apply for or participate in our research initiatives, including the Scholars Program, Open Science Community, or Catalyst Grant Program, we collect information to facilitate your participation in these programs:
32. +Added: Applicant & Professional Information: We collect your name, email address (which must be associated with a Cohere account for Grant recipients), institutional affiliation, country/region, and professional background (such as your CV, resume, or links to previous research).
33. +Added: Project & Proposal Details: For grant and research applications, we collect details about your proposed research, expected API usage volume, budget/funding status, and specific models or products you intend to study.
34. +Added: Community & Social Profiles: We may collect and use your social media handles to facilitate community collaboration or credit your work.
35. +Added: Collaborator Information: If you apply as part of a team, we collect the names and email addresses of your collaborators to ensure they can access shared resources.
36. +Added: We use this information to assess grant and scholarship applications, evaluate your eligibility for these programs, award API credits, match scholars with mentors, facilitate open science collaborations, and manage community events. Note that the Scholars Program is a paid position; if selected, additional employment-related information may be collected as part of the onboarding process.
37. +Added: We use personal information we collect to protect the security and integrity of the Cohere Products, to enforce our agreements, or to comply with legal obligations. This includes detecting, suppressing or preventing fraud, illegal activity, or misuse of the Cohere Products; investigating breaches of our agreements or policies; and complying with our legal obligations, such as tax, financial, or regulatory reporting requirements.
38. +Added: If you send us a support request, we use your email address and other information you provide us to resolve technical issues, respond to your request, and improve customer experience. We may use our own AI technology or third-party AI tools to analyze the contents of support tickets. This helps us summarize inquiries, draft responses, and resolve issues faster. Please do not include sensitive, confidential, or personal information in your support tickets.
39. +Added: If you apply for a job with us, we may collect certain personal information about you (such as information that would be contained in a resume, cover letter, or other employment-related materials). We use this information for the purpose of processing, evaluating, and responding to your application. We may also collect information from third parties about you, such as references you list, for the same purpose.
40. +Added: Means of Collection: In most cases, we collect personal information that you provide to us directly for the purposes described above. We also collect information automatically from your device when you visit or use our Website or Platform, as described in the Cookies and Interest-Based Advertising section below. In limited circumstances, we may also collect business contact information or insights about business prospects from third parties such as advertising and marketing partners. See Marketing, Sales, and Events to learn more.
41. +Added: Aggregate/De-Identified Information: We may aggregate and/or de-identify information collected through the Website, the Platform, or usage of the Cohere Products so that such information can no longer be linked to you or your device or account (" De-Identified Information "). We may use De-Identified Information for the purposes described above, such as research, product development, marketing purposes, or to develop insights into our Website, Platform or marketing activities.
42. +Added: We disclose your personal information to the parties and entities described below with your consent or as required or permitted by law.
43. +Added: Affiliates: We may transfer (or otherwise make available) your personal information to our affiliates who help us to meet our legal and compliance requirements and operational needs.
44. +Added: Vendors and Service Providers: We may transfer (or otherwise make available) all categories of personal information we collect to third-party companies that provide services to us or on our behalf. We use vendors and service providers for services such as cloud computing and data storage, advertising and analytics; communications; and customer support and management. Our vendors and service providers may be located in the U.S., Canada, or other foreign jurisdictions. Please refer to International Transfers to learn more. Users of the Platform or Cohere APIs can also consult our list of sub-processors .
45. +Added: Legal and Compliance Obligations: We and our service providers may disclose your personal information in response to a search warrant, court order, or other legally valid inquiry or order. We may also disclose information to government authorities or other organizations for the purposes of investigating a breach of an agreement or contravention of law; detecting, suppressing, or preventing fraud; establishing, exercising, or defending legal claims; or investigating or preventing actual or suspected loss or harm to persons or property.
46. +Added: Business Transactions: We may transfer any information we have about you as an asset in connection with a proposed or completed merger, acquisition, or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of Cohere or as part of a corporate reorganization or other change in corporate control.
47. +Added: 4. Safeguards, Retention, and Privacy Governance
48. -Removed: Cohere Inc. ("Cohere") values and respects your privacy. We have prepared this privacy policy (this "Policy") to explain the manner in which we collect, use, and disclose personal information through our website located at Cohere.com ("Website"), through our AI-powered services for enterprise customers, including the Cohere API SaaS Services ("Services"), or through interactions with our content and marketing. The term "you" or "users" is used to refer to individuals browsing, installing, downloading, accessing or otherwise using our Website, content, or our Services. The term "customer" is used to describe legal entities that use our Services.
49. -Removed: Cohere processes information both for its own business purposes (as a "controller") and in connection with our Services offered to customers (as a "processor"). This Policy applies when Cohere is the controller of personal information, unless otherwise noted. If does not apply where Cohere is acting in the role of data processor on behalf of a customer. Where we provide the Services to a customer, that customer is the controller of the personal information processed through their own customer applications and services.
50. -Removed: The Services are for enterprise use, not for personal or household use. Users trialling the Services through a free trial account should not include any personal information in inputs submitted to the Services. Enterprise customers with a business credit card on file that require Cohere to process input or output data that contains personal information for the purpose of their own customer applications and services must request a data processing addendum by contacting privacy@cohere.com.
51. -Removed: Customers are responsible for complying with applicable privacy laws when collecting, using, or disclosing personal information through the Services, including by providing and obtaining all necessary notices and consents. Information we collect or generate on behalf of our enterprise customers is treated and retained in accordance with our contractual commitments to our customers.
52. -Removed: If you have any questions regarding the personal information we process on behalf of one of our customers, we encourage you to first contact the customer directly and/or review their applicable privacy policy. For more information on how we handle input and output data on behalf of our customers, please review our Enterprise Data Commitments .
53. -Removed: If customers access our AI models and solutions through a third party's managed machine learning platform or service (for example, via AWS, GCP, or Azure), Cohere will not have access to and does not store or process any input or output data.
54. -Removed: The business contact information we receive when our customers' personnel sign up for an account on the Services, or communicate with us regarding our other products and offerings is processed as described below.
55. -Removed: We may collect information about you when you:
56. -Removed: Visit our Website or interact with us on social media (e.g., via LinkedIn, etc.)
57. -Removed: Creating an Account: If you wish to try out or use our Services for enterprise use, you will be required to create an account in order to access and use the Services. To create your account, we collect your first and last name, email address, and a password that you create as well as optional information such as your role and how you plan to use the Services. To create a paying account, you will be asked to provide an enterprise credit card. We use this information to create and administer the account, facilitate and analyze access to and use of the Services, process payments, and to prevent fraud and illegal activity or misuse of the Services. We strongly recommend that you do not disclose your password to anyone. We will never ask you for your password in any unsolicited communication (such as letters, phone calls, or email messages). If you become aware of any unauthorized access to or use of your account, you are required to notify us immediately.
58. -Removed: Book a Demo: If you sign up to request a demo, we collect your first and last name, business email address, country, phone number (optional) as well as information about your company (size, deployment preference, product of interest and how you plan to use AI). We use this information to respond to your inquiry and set up a demo.
59. -Removed: Marketing Communications: We may collect and use your business email address to send you communications regarding our platform and other products and services that we believe are of interest to you. You can unsubscribe at any time by clicking the "unsubscribe" link included at the bottom of each email or by contacting us at the contact information provided in the "Contact Us" section below. Please note that you may continue to receive transactional or account-related communications from us after you unsubscribe.We may also use services provided by third-party platforms (such as social media sites) to serve tailored ads on such platforms to you and/or others, and we may provide a hashed version of your email address or other information to the platform provider for such purposes. To opt-out of the use of your email address for this type of advertising, contact us at privacy@cohere.com . Attend an Event: If you register for and/or attend one of our events, we may collect information such as your first and last name, job title, company name, business email address or phone number. We collect this information so that we can communicate with you about the event and contact you about future events that may be of interest to you.
60. -Removed: Surveys: From time to time, we may offer you the opportunity to participate in one of our surveys. The information obtained through our surveys is used in an aggregated, de-identified form. We use this information to help us understand our users and to enhance our Website, marketing activities, and Services.

133 more changed paragraphs are on the page itself.